Care with Heart, Support with Purpose
“I started Serenity Care to create a space where every person feels safe, valued, and truly understood. Our care is built on compassion, dignity, and the belief that everyone deserves to thrive.”
Daisy Mauhay. CEO and Founder
Our Ethos at Serenity Care
Serenity Care operates as a sister company of Nighitngale Homecare Services under The Nighitngale Placement Agency, delivering compassionate, person-centred care that truly honours each person’s goals, dreams, aspirations and identity.
Our centres are nestled in tranquil natural settings, offering quality, safe and comfortable living and thriving whilst experiencing a fulfilling, joy-filled life with accessible, strong links to the local communities, services, and amenities.
Serenity Care celebrates diversity as a source of strength and therefore delivers tailored, person-centred, and high-quality support that respects individual strengths, communication preferences, sensory needs, and aspirations. We create spaces that foster autonomy, safety, comfort, and confidence and unlock each person’s full potential.
Safeguarding, Governance & Quality Assurance
Safeguarding
Safeguarding We uphold the highest safeguarding standards in line with national policy, regulatory frameworks, and legislation. All our staff are Garda-vetted, reference-checked, and trained in recognizing, reporting, and responding appropriately to signs of abuse, neglect, or exploitation. Safeguarding training is mandatory and regularly refreshed to ensure that best practices are upheld throughout our organization.
Our safeguarding procedures are child- and adult-focused, trauma-informed, and governed by the principle of “zero tolerance” towards abuse. We promote a culture of transparency, open communication, and empowerment to ensure every voice is heard and every concern is acted upon without delay.
Governance
Governance Our governance structure is led by experienced clinicians, managers, and external advisors who ensure all services’ safe, ethical, and transparent delivery. We maintain robust oversight and accountability mechanisms to ensure clinical integrity, compliance with HIQA standards, and adherence to legal, ethical, and financial obligations.
We operate under clearly defined policies and procedures regularly reviewed and updated to reflect current evidence-based practice and regulatory changes. Supervision, audit, and feedback loops are embedded into our operational framework to promote reflective practice, safe decision-making, and continuous service improvement.
Quality Assurance
Quality Assurance Serenity Care is driven by a culture of excellence and continual learning. We maintain rigorous quality assurance processes to monitor our services’ effectiveness, safety, and impact. This includes:
· Regular internal audits and service evaluations
· Feedback and complaints mechanisms for service users, families, and professionals
· Ongoing training, clinical supervision, and reflective practice for all staff
· Transparent incident reporting and risk management protocols
· Service user outcomes monitoring and goal reviews
All services are underpinned by evidence-based models of care and guided by the principles of dignity, compassion, person-centeredness, and respect. We work in partnership with multidisciplinary teams, statutory state agencies, and families to ensure every aspect of care meets and exceeds national standards.
At Serenity Care, we are committed to building trust, delivering exceptional standards of care, and ensuring that every individual we support feels safe, valued, and respected.
Our Partners
We work in active partnership with families, guardians, and a wide range of professionals and agencies. Referrals are welcomed from:
State Agencies, including the HSE and TUSLA
Educational Services and Schools
Disability and Advocacy Organisations
Health and Social Care Professionals
Our approach ensures collaborative planning, timely response, and a commitment to achieving the best outcomes for each individual in leading a fulfilling and quality life.
